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012 311 20 44
012 311 20 44
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Frequently Asked Questions

Here we answer the most frequently asked questions from our clients.

Questions

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01
How to make a loan payment?
You can make a loan payment by visiting the branch or through milliön and emanat terminals.
02
Is the plastic card for the credit line paid?
No, the plastic card provided when the loan is issued is free of charge.
03
How to receive the allocated loan amount?
The allocated loan amount is transferred to the plastic card provided to the customer within 24 hours.
04
Is it possible to make a loan payment at any branch?
Yes, it is possible.
05
How can I get the collateral after the credit line is closed?
When the credit line is closed, you must apply at the relevant branch with a request for the return of the collateral. When the collateral is ready for handover, the customer will be notified by phone.
06
Why is the collateral returned within 14-21 working days?
Guided by customer satisfaction, when concluding the contract we guarantee the preservation of the collateral and its return in its original condition. For this reason, the collateral is kept under special supervision. Since extracting and checking the collateral requires a certain amount of time, the standard period of 14-21 working days has been established.